Shipping policy

Shipping Policy – Quildra

Delivery Times
We ship primarily to France. Thanks to our partnership with Zendrop, our delivery times generally range between 8 and 12 business days. However, these times are provided for informational purposes and may vary slightly depending on stock availability, periods of high demand, or delays beyond our control (customs, weather conditions, strikes, etc.).

Delivery Zone
We deliver to mainland France. For delivery to other countries, please check the contact page or send us a message via our online form to find out the potential delivery times and fees.

Shipping Fees
Shipping fees, if applicable, will be indicated when you place your order, before payment is confirmed. Costs may vary depending on the weight, size of the package, and delivery address.

Order Processing
Our orders are processed within 1 to 3 business days after payment is received. Once your order has shipped, you will receive a confirmation email with a tracking number (if available), allowing you to track your package's progress.

Delivery Issues
If you experience a problem with your delivery (unusual delay, damaged package, missing item), contact us as soon as possible via our contact form or our customer service. We will do our best to resolve the situation as quickly as possible.

Customer Responsibilities
Please make sure the delivery address provided is accurate and complete. We cannot be held responsible if a package is returned to us due to incomplete or incorrect delivery information. In this case, reshipping fees may apply.